Bejeweled Blitz Fail

I'm not big on Facebook games or anything, but I play the occasional game of Bejeweled Blitz (I have my testing buddies at Foundation 9 Entertainment over the summer to thank for getting me into it).  Being a gamer and tester by nature, I was a little confused when I found a game that didn't have any matches.  Here's a picture:

I know programming is never perfect, but I always thought that they had algorithms in place to make sure that a game always had at least one move that the player could make.  Needless to say I was a little confused when the hint button didn't even work.  I guess I'm just a little angry that they're ruining my high score with poor programming, haha.